Air france had forfot to inform us that we needed to obtain some minor code identification number from the greek authorities 48 hours before the flight. 14. It is now days later and I still don’t have answers. I highly recommend to chose a different airline and I will definitely avoid AirFrance for the rest of my life. Air France has really the worst customer service of all airlines. All you hear is a recording, same with emails. It is now days later and I still don’t have answers. You guessed it, not a hotel; not any other place I’m familiar with. very disappointed DO NOT CALL TO BOOK A FLIGHT IS UNPROFESSIONAL AND NO SENSE. The worst experience ever and I’m not a stranger to flying different distances. This morning I’ve been told there’s a car dropping off my suitcase at 1-2 pm. amzn_assoc_marketplace = "amazon"; Because of coronavirus, meal service is reduced but it was more than ok. They treat people like garbage and they have the top uneducated personnel ever. First cabin version of the Boeing 777-200ER (772) Four Class. 12. Once u exit, u will be given hotel option.. one 5 star and one 3 star. Last but not least , I am vegetarian and I tried to request a specific meal on the website when checking in, but there was not option, for this reason I directly called Air France and requested to add this meal for me and my husband, which has been confirmed by phone . Every airline company which is not a low cost includes a check in baggage when spending such a high amount for a ticket. Honestly amongst the hundreds flights experienced, with big and small companies , I have never went through such a terrible experience especially after paying a ticket of € 1000. AF as always downgrades everything. Detailed seat map Air France Airbus A330 200 224PAX. I give up using AF. Contact us; Air France on social media; Baggage service and lost items; Claims You guessed it, not a hotel; not any other place I’m familiar with. Check Air France ratings, seat map and fleet information before you book. This has been my third mishandled bag in 12 months. Seating is economy seating with the middle seat blocked. I am a frequent traveller and I have been Traveling with Many airline companies over the past years, and I have never ever experienced such a bad treatment. I have received this discount code and I’ve tried on the day it didn’t work, furthermore I sent a message on facebook messenger and air france didn’t answer me till today. The reason. Truly and utterly a miserable and haunting experience. Simple veg meals. They currently are unable to provide details of a UK contact address via their messenger service or on the phone?! Another tip is have some Indian cash in hand. A great company to be employed doing nothing. I have had to file a dispute with my bank and hope they will be able to return my money soon. So no need pack food and water. 9. their problem is their sales call centre agents is unprofessional and sorry for term idiots with the proper word, they keep blaming customers for their mistakes, no communication between them at all don't book with them they ruin your flight and your life, instead of listening to the calls from their team leader or manager no they are not bothered at all, so what team leader role or manager role in that call centre , receiving an answer from someone called Melanie Kiss who doesn't look at my case seriously, complained in February no answer no call keep calling them for resolving my case nothing total ignorance, they don't even know how the system works ( holding money is taking 24 hours ask the managers and get trained for that . The customer service is useless too: on Facebook, they give you cookie-cutter answers that don't answer your questions, then stop answering at all and then 2 days later say that they "understand my frustration", yeah, thanks for nothing. The service level was below the worst low cost flight ! 11. Staff insisted on customers wearing surgical face masks but for those people who didn't have them staff supplied them free of charge. Departure from Rome to Paris and then Budapest was nice. Same in Paris to Bangalore lap, 2 meals were served. MUST TAKE PCR test. amzn_assoc_placement = "adunit0"; They’ve stopped answering my calls and emails. I could achieve gold status earlier than expected. 1. Most of the time I fly that company . You have an ATM before you exit if you need cash. amzn_assoc_linkid = "55048a8b6986039d4929eff828a735a8"; There was very few people inside the flight, most of us were able to stretch out in other seats :D Horrible customer service. I can’t go out to buy stuff anymore. They’ve stopped answering my calls and emails. amzn_assoc_ad_mode = "manual"; Fill all of them and keep it ready before landing in Bangalore. Small place with very comfortable seats. Flying a Air France Airbus A380-800 soon? There were few people in j class. Enough water is provided. amzn_assoc_placement = "adunit0"; All were arranged properly. amzn_assoc_region = "US"; As of 1 st Aug.. we reached airport 5 hrs before expecting long queues for checks in GRU but there were none and surprisingly the airline counters were open too. There were people who came without PCR results from USA and they werent allowed to board the flight. Of course there was no way to prove this, but I'm sure if you swallowed phlegm you would know it. The Singular, Santiago de Chile, is a rare 5-Star gem!! I had a very pleasant experience both inside the flight as well as in Bangalore airport. It is by far the most terrible airline I have ever flown and there are not enough words to describe it. At least now, AF will have no opportunity to play dirty games with me; I will no longer be a client. Very well organized boarding, the staff has made everybody respect safety distances and provided surgical face masks. amzn_assoc_tracking_id = "seatmaestro0a-20"; Horrible flight back to U.S. after layover in CDG. “ HA HA this was my first time flying with AirFrance. The toilets in front were « reserved for the crew » so I needed to queue a long time for the 2 toilets at the rear of the full plane with more than 200 passengers. You deserve to go bankrupt. Once in Bangalore airport.. every thing is properly organized, 1st your temp is checked, 2nd oximeter check, 3rd PCR test results verified. I called and emailed several times. I would not recommend Air France and do not plan to spend more money with this airline.